Privacy Policy

Our Privacy Policy

Innovatec Living Pty Ltd ACN 104 973 051 (we” or “us”) is committed to respecting your privacy. This privacy policy (“Privacy Policy”) sets outs out how we collect, use, store, share and disclose your personal information.


  1. Our Commitment

We are committed to protect your privacy and respecting and upholding your rights under the Australian Privacy Principles contained in the Privacy Act 1988.

By accessing and using our website, products and services, you agree to and consent to the collection, use, storage and disclosure of personal information by us as set out in this Privacy Policy.


  1. Personal information

Personal information is information about an individual whose identity is apparent, or can be reasonably ascertained, from information or opinion (whether true or not, and whether recorded in a material form or not).

The type of personal information we collect includes, without limitation, the following:

  • Full Name
  • Address
  • Email address
  • Telephone number(s);
  • Credit Card information;
  • Your device ID, device type, geo-location information, computer and connection information, statistics on page views, traffic to and from the sites, ad data, IP address and standard web log information;
  • Details of the products and services provided to you or you have enquired about, including any additional information necessary to deliver those products and services as well as respond to enquiries;
  • Any additional information you provide directly through our website or indirectly through the use of our website or online presence or accounts from which you permit us to collect information;
  • Billing information (including credit and bank details) and/or
  • any other personal information that may be required in order to facilitate your dealings with us.


  1. Collection

We will collect personal information only by lawful and fair means. Generally, we will collect personal information directly from you, and only to the extent necessary to provide our products and services requested or ordered and to carry out our administrative functions or as required by law. We do not collect sensitive information from you.

We may also collect personal information when you fill in an application form, communicate with us, visit our website, provide us with feedback, or complete online surveys. We may collect personal information about you from our business partners or from third parties.

We require customers to provide accurate, up-to-date and complete personal information at the time it is collected.


  1. What do we do with your personal information?

We use and disclose your personal information for the purposes for which the information is collected, or for a directly related purpose, including (but not limited to):

  • providing products and services to you
  • administering, protecting, improving or optimising our website, business, products and services (including performing data analytics, conducting research and for advertising and marketing purposes)
  • billing for purchasing products and services
  • marketing purposes, such as the use of automated and/or manual emailing and SMS messages
  • informing you about products & services or promotional activities.
  • responding to enquiries or comments submitted to us
  • verifying your identity
  • any other purpose you have consented to.


  1. Disclosure of personal information

We may disclose your personal information to:

  • third-parties we ordinarily engage from time to time to perform functions on our behalf for the above purposes
  • any person or entity to whom you have consented to us disclosing your personal information to
  • our external business partners such as logistics, advisors, auditors, lawyers, insurers
  • any person or entity to whom we are required or authorised to disclose your personal information to in accordance with the law.


  1. Access and management

You may request access or seek an update or amendment to your personal information in our customer account database simply by contacting us. See section 11: Contact information.

If you believe that we hold personal information about you that is not accurate, or incomplete then you may request that your personal information be amended.

If we no longer need your personal information for any of the purposes set out in this Privacy Policy, or as otherwise required by law, we will take all steps as are reasonable in the circumstances to destroy your information.


  1. Direct marketing

Where we have your express or implied consent, or where we are otherwise permitted by law, we may use your personal information to send you information about products we believe are suited to you and your interests or we may invite you to attend special events.

At any time, you may opt out of receiving direct marketing communication from us. Unless you opt out, your consent to receive direct marketing communication from us and to the handling of your personal information as detailed above, will continue. You can opt out by following the unsubscribe instructions included in the relevant marketing communication or by contacting us in writing at


  1. Cross-border disclosure

We may disclose your personal information to third party recipients located in or outside of Australia in order to provide our website, products and services to you.

When entering into a transaction with us you consent to your personal information being disclosed or transferred to such Recipients. Innovatec Living will ensure that those recipients will take such steps as are reasonable to ensure that the information that is transferred or disclosed to the Recipients will be treated in a manner that is consistent with the APPs.


  1. Innovatec website

When transmitting personal information from your computer to our website, you must keep in mind that the transmission of information over the Internet is not always completely secure or error-free. Other than liability that cannot lawfully be excluded, we will not be liable in any way in relation to any breach of security or any unintended loss or disclosure of that information.

Our website may use 'cookies' or other similar tracking technologies on our website that help us track your website usage and remember your preferences. Cookies are small files that store information on your computer, TV, mobile phone or other device. They enable the entity that put the cookie on your device to recognise you across different websites, services, devices and/or browsing sessions. You can disable cookies through your internet browser but if you do so, you may not be able to fully experience the interactive features of our website.


  1. Security

We may hold your personal information in either electronic or hard copy. We take reasonable steps to protect your personal information from misuse, interference and loss, as well as unauthorised access, modification or disclosure and we use a number of administrative, personnel and technical measures to protect your personal information. However, we cannot guarantee the security of any personal information transmitted over the internet and therefore you disclose information to us at your own risk. We will not be liable for any unauthorised access, modification or disclosure, or misuse of your personal information.


  1. Contact information

If you require further information regarding our Privacy Policy or wish to make a privacy complaint, please contact us at or call us on (03)9558 0050


  1. Miscellaneous

We reserve the right to modify this Privacy Policy in whole or in part from time to time without prior notice and it will be effective immediately upon posting of the amended Privacy Policy on our website.

 Dated: November 2022